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Same day telephone consultations available 08:30 every morning Monday to Friday

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Video Consultations

Where appropriate, you can attend your consultation online via a video call.

Video calling is as convenient as a phone call, with the added value of face-to-face communication.
It can save you time and money, and brings your care closer to home.
There is no need to create an account.
No information you enter is stored.

Is it secure?

Video calls are secure; your privacy is protected.
You have your own private video room that only authorised clinicians can enter
No information you enter is stored.

What do I need to make a video call?

  • A good connection to the internet If you can watch a video online (e.g. YouTube) you can make a video call
  • A private, well-lit area where you will not be disturbed during the consultation
  • One of these:
    • Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
    • Safari web browser on an Apple iMac, MacBook, iPad, or iPhone
      Web-camera, speakers and microphone already built into laptops or mobile devices

How much internet data will I use?

You don’t use any data while waiting for a clinician to join you.
A video call uses a similar amount of data to Skype® or FaceTime®.
Smartphone and tablet users: If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.

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