Please note that in line with current guidance, we are offering limited services. Due to COVID-19 our clinics can no longer be 'walked into'. We have temporarily moved to telephone appointments. Please do not come to clinic unless told to do so. You will be advised by telephone before being booked in to attend in person. It is important that if you have been asked to attend one of our clinics, you wear a face covering that covers the nose and mouth. Once you arrive in clinic, reception staff will offer you a surgical mask to wear. Wherever possible please attend clinic alone. If there are any specific reasons you need to attend with someone else, this must be discussed during your telephone consultation.
We want to listen
Our staff do everything they can to ensure that you receive the best possible care. We are continually trying to improve our services and are always interested to hear your views. By understanding what matters to you, we can continue to improve our services. If you are happy with your experience, please let us know and we will pass on your compliments to the staff concerned. If we have got something wrong, we want the opportunity to put things right as quickly as possible. We take all feedback very seriously and guarantee that your care will not be compromised in any way if you raise a concern or make a complaint. There are a number of ways you can tell us about your experience.
For general feedback: Complete our patient feedback survey
To highlight a complaint or concern: Email us
If you want to raise a formal complaint you can contact the MFT Patient Advice and Liason Service.