Important Updates

Please note that in line with current guidance, we are offering limited services. Due to COVID-19 our clinics can no longer be 'walked into'. We have temporarily moved to telephone appointments. Please do not come to clinic unless told to do so. You will be advised by telephone before being booked in to attend in person. It is important that if you have been asked to attend one of our clinics, you wear a face covering that covers the nose and mouth. Once you arrive in clinic, reception staff will offer you a surgical mask to wear. Wherever possible please attend clinic alone. If there are any specific reasons you need to attend with someone else, this must be discussed during your telephone consultation.

Confidentiality

Our services are confidential. This means we won’t tell anyone (your parents, carers, school, friends, partner, police, GP etc.) about your visit. Sometimes we might need to share some information about you if we are worried that you or someone else is at risk of being harmed. If we needed to do this, we would always try and discuss it with you first.

Are there any circumstances where you would break my confidentiality?

There are some exceptional circumstances where confidentiality would be broken. Information in exceptional circumstances can be shared if:

  • It is required by law
  • It is felt to be in your or the public’s best interest i.e. child or adult safeguarding concerns
  • it could prevent a serious crime e.g. terrorism

Your consultation will be kept confidential. Your notes are separate to your general medical records, and any tests we do are sent off using a number rather than a name. 

Any information that you provide will be stored safely and securely.

Your contact details

We may occasionally need to contact you about your treatment. Please tell the clinic's reception or nurses how you would prefer to be contacted (a mobile number is fine) and keep us informed about any changes to your address or telephone number. The reception staff will check this on each visit to ensure we have your records up to date and improve how we communicate with you about your care.

Your electronic record

Your information is mainly kept in an electronic system. Like other NHS organisations, we use sophisticated and robust firewalls. The firewalls of our electronic system are regularly updated.

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