WE’VE LISTENED TO YOUR FEEDBACK From Monday 4th November 2019 WE WILL RELEASE ONLINE BOOKING SLOTS AT 8.30AM. THESE SLOTS WILL BE FOR THE FOLLOWING WORKING DAY.
Important NoticeThere are issues with the telephone lines at The Hathersage Centre. If your query is urgent please contact us via email. Thank you for your patience in the meantime.
Important NoticeDue to staff shortages we are experiencing a slight delay in providing test results We are taking steps to minimise disruptions. Thank you for your patience in the meantime
Our services are confidential. This means we won’t tell anyone (your parents, carers, school, friends, partner, police, GP etc.) about your visit. Sometimes we might need to share some information about you if we are worried that you or someone else is at risk of being harmed. If we needed to do this, we would always try and discuss it with you first.
Are there any circumstances where you would break my confidentiality?
There are some exceptional circumstances where confidentiality would be broken. Information in exceptional circumstances can be shared if:
- It is required by law
- It is felt to be in your or the public’s best interest i.e. child or adult safeguarding concerns
- it could prevent a serious crime e.g. terrorism
Your consultation will be kept confidential. Your notes are separate to your general medical records, and any tests we do are sent off using a number rather than a name.
Any information that you provide will be stored safely and securely.
Your contact details
We may occasionally need to contact you about your treatment. Please tell the clinic's reception or nurses how you would prefer to be contacted (a mobile number is fine) and keep us informed about any changes to your address or telephone number. The reception staff will check this on each visit to ensure we have your records up to date and improve how we communicate with you about your care.
Your electronic record
Your information is mainly kept in an electronic system. Like other NHS organisations, we use sophisticated and robust firewalls. The firewalls of our electronic system are regularly updated.