Notice to patients
We are experiencing a high demand on the service and we are sorry for your inconvenience. This is owing to staff shortages and a reduction in appointments available. The Receptionists will do their best to help you and get you seen as soon as possible. To help you (if you do not have any symptoms) you can also get a home testing kit from our website. We hope to address our staffing shortfall as soon as possible. Please look out for further information on our website.
What will happen when I attend?
At reception, you will be asked to complete a form with your personal details, so that we can register you with our service. All your details will be kept confidential and we will not write to you at your address, or call you without your permission. You will also be asked to complete a form about why you are attending, so that we can make sure you see the correct member of staff.
When you see the nurse or doctor, they will ask you questions about why you are attending, and your sexual and medical history. If you would like contraception, they will talk you through your options and give you information on each of the different methods, helping you decide what is best for you. If you would like an STI screen, they will offer you tests dependent on the answers you have given to their questions, it is up to you which tests you have.
If you have symptoms, the nurse or doctor will examine you, and may take samples from you to examine straight away. You will be asked to wait in reception for a short time until your results are available, normally within 15 to 20 minutes, and if an infection is detected you will be offered treatment for it immediately.
How long will it take for my tests to come back?
We will inform you of your test results within ten days. If your tests are negative, we will text you your results. If a test is positive, we will normally call you to discuss the result(s), and arrange treatment(s). We wouldn’t tell anyone else about your test results; however if your test is positive we need to make sure your partners are treated. You can let them know, or we can contact them anonymously on your behalf.
Will I have to be examined?
If you attend for a test and have symptoms, the nurse or doctor may want to examine you. There is no need to be embarrassed, and the nurse or doctor will explain what they are doing throughout the process. If you would prefer a male or female clinician, please request this at reception, however it may not always be possible
I want to come to clinic for contraception; do I have to have an STI test?
We will offer every person who attends our clinic an STI test as standard. The nurse or doctor will explain which tests they think are suitable for you, and it is up to you if you want to accept
I have had unprotected sex, what should I do?
If you are concerned about pregnancy, you can attend most of our clinics (please check services provided at individual clinics (link) for emergency contraception, you don’t need an appointment. We offer emergency hormonal contraception (the morning after pill) up to 72 hours after unprotected sex (in some circumstances this can be 120 hours ). We also offer the emergency IUD, which can be fitted up to 120 hours (5 days) after unprotected sex, please contact the clinic for availability. Emergency contraception is also available for free from a number of pharmacies, call your local pharmacy for information.
STIs can be passed from one person to another through unprotected oral, vaginal and anal sex. If you have symptoms, please attend the clinic as soon as you can. Chlamydia and Gonorrhoea can take up to two weeks to show on a test; however you are welcome to attend before this time if you are concerned.
HIV and syphilis can take up to three months to show up on a blood test, however our tests will pick up the majority of HIV infections after 4 weeks. Hepatitis B and C can take up to six months to show on tests, but can sometimes be picked up earlier. The nurse or doctor will explain the tests and window periods when you attend.
I think I have had sex with someone who is HIV positive, what can I do?
I have only had oral sex, am I at risk of and STI?
What is a symptom?
Some of our clinics are only for patients without symptoms. This is because we don’t always have the staff or lab available to see patients with symptoms. Symptoms include anything that you feel is unusual for you. This could be unusual discharge, abnormal pain or bleeding, any lumps, bumps, blisters or rashes. Anything that you would like examining or looking at counts as a symptom. If you have a symptom, you should attend one of the following clinics:
- The Hathersage
- North Manchester Clinic
- Withington Clinic
- Central Youth
- Orange Rooms
- Urmston Clinic
Do I have to pay?
No. All of our services are free, including all treatments, contraception and condoms.
I am over 19, can I get free condoms?
Yes , anyone can get condoms free from any of our clinics. Please ask the clinician or receptionist. Please note, you will need to register with us to access this service, and may need a consultation first.
I am on my period; can I still come for a test?
If you are attending for an STI test, we are able to do the tests if you are on your period.
I want to have an IUD/IUS (coil) or implant fitted/removed, can I just walk in?
Before we can insert or remove an IUD/IUS or Implant, we need to carry out a short consultation with you first. This is so that the clinician can assess your medical history, make sure you are aware of how it works and possible side effects, and make you aware of the process. The clinician will then book you an appointment for the procedure on a different day. We do not normally fit or remove IUDs/IUSs/Implants during our walk in clinics. We are able to carry out the initial consultations either face to face or over the phone, please call for an appointment. If you require an emergency IUD we will see you as soon as possible, please call 0161 701 1555 for more details.
I am under 16, can I still come?
We want to make sure you are being safe and looking after yourself, so even if you are under 16, you can still attend any of our services. The law says that you should be 16 or over to have sex, but that doesn’t mean you can’t come to our clinics confidentially. We won’t tell anyone what you have told us, unless we are worried that you or someone else is at risk of being harmed.
I want to go on the pill, will you tell my parents/carers?
No. Your visit to us is confidential. We will encourage you to speak to your parents, but we won’t tell them about your visit unless you want us to, or if we are concerned about your wellbeing.
I think I’m pregnant, what can I do?
If you think you may be pregnant you can call into one of our clinics and discuss it with one of the nurses who may suggest you take a pregnancy test. If the test is negative, we will talk to you about contraception to make sure you’re covered in the future. If it is positive, we will discuss your options to find out what’s best for you. You don’t have to make any decisions right away,. Whatever you decide to do, we won’t tell anyone unless you’re at risk of harm, but we will encourage you to speak to your parents or carers, or someone else you can trust
I want some condoms, are they free?
YES! You can sign up to the C Card scheme, a free scheme for 13-19 year olds across Manchester. Not all of our clinics are part of this scheme so please enquire at your local clinic to see if this is something they offer.
What is Chlamydia?
Chlamydia is a sexually transmitted infection that is very common amongst young people. It often doesn’t have any symptoms, so many people don’t realise they have it. We encourage anyone who is sexually active to get screened for chlamydia regularly, even if you think you don’t need to. This is because the infection is easy to treat, but if you leave it, it can have consequences on your health.