Notice to patients

We are experiencing a high demand on the service and we are sorry for your inconvenience. This is owing to staff shortages and a reduction in appointments available. The Receptionists will do their best to help you and get you seen as soon as possible. To help you (if you do not have any symptoms) you can also get a home testing kit from our website. We hope to address our staffing shortfall as soon as possible. Please look out for further information on our website.

Confidentiality

Our services are confidential. This means we won’t tell anyone (your parents, carers, school, friends, partner, police, GP etc.) about your visit. Sometimes we might need to share some information about you if we are worried that you or someone else is at risk of being harmed. If we needed to do this, we would always try and discuss it with you first.

Are there any circumstances where you would break my confidentiality?

There are some exceptional circumstances where confidentiality would be broken. Information in exceptional circumstances can be shared if:

  • It is required by law
  • It is felt to be in your or the public’s best interest i.e. child or adult safeguarding concerns
  • it could prevent a serious crime e.g. terrorism

Your consultation will be kept confidential. Your notes are separate to your general medical records, and any tests we do are sent off using a number rather than a name. 

Any information that you provide will be stored safely and securely.

Your contact details

We may occasionally need to contact you about your treatment. Please tell the clinic's reception or nurses how you would prefer to be contacted (a mobile number is fine) and keep us informed about any changes to your address or telephone number. The reception staff will check this on each visit to ensure we have your records up to date and improve how we communicate with you about your care.

Your electronic record

Your information is mainly kept in an electronic system. Like other NHS organisations, we use sophisticated and robust firewalls. The firewalls of our electronic system are regularly updated.

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